(via How to Kick Mediocrity to the Curb) Describe behaviors….

(via How to Kick Mediocrity to the Curb)

Describe behaviors. Listen for commitments or excuses.

I notice you were late to the last three meetings.

Commitment includes resolve.

Committed people say, You’re right. I need to pay closer attention to the clock.

Respond to commitment with encouragement, clarification, and support.

Thanks for saying that, what might you do to pay closer attention to the clock? Add, How can I help?

An excuse is justification.

Excuse-makers say, I’m late because I’m busy.

Gently confront excuses. It seems like you’re saying it’s OK to be late for meetings. Avoid chasing excuses. Stay on topic.

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