(via How to Avoid Dangerous Questions and Become a Real Leader)…

(via How to Avoid Dangerous Questions and Become a Real Leader)

Why aren’t we achieving our goals?

Smart people become dimwits when leaders ask why-questions. They don’t know the answer. If they did, they’d be doing it. It’s not likely they have enough information to answer such a broad ambiguous question.

People’s minds shift toward blame when managers ask why something isn’t working.

Use ‘why questions’ when exploring purpose or broken processes. Other than that, begin questions with what and how.

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