Don’t minimize the concerns of negative people. When you say, It’s not that bad, to someone who thinks it’s bad, they think that you don’t get it. You’re out of touch. They’ll spend their energy trying to ‘help’ you understand how bad things really are.
When you try to encourage people by explaining that things are that bad, you encourage them to explain how bad things really are.
You encourage negativity when you minimize the problems negative people see.